Privacy Policy

1. Introduction

eliga88 ("we", "us", "our") operates the online gaming Platform accessible at eliga88.cam. We are committed to protecting the privacy and security of all Users ("you", "your") who interact with our Platform. This Privacy Policy ("Policy") sets out the types of personal data we collect, the purposes for which that data is used, how long we retain it, who we share it with, and the rights available to you in respect of your personal data.

This Policy applies to all data processing activities carried out in connection with your use of the Platform, including account registration, identity verification (KYC), financial transactions, customer support interactions, and browsing activity on our website. It applies regardless of the device or network used to access the Platform.

This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy. Where there is any conflict between this Policy and another document, this Policy shall prevail with respect to the processing of personal data.

2. Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information that identifies or could reasonably identify a living individual, directly or indirectly.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
• "Data Controller" means eliga88, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of eliga88 under contractual instruction.
• "User" means any individual who accesses, browses, registers on, or uses the Platform in any capacity.
• "KYC" means Know Your Customer identity verification procedures used to confirm a User's identity and age.
• "Cookies" means small text files placed on a User's device by the Platform for the purposes described in Section 10.
• "Platform" means the eliga88 website and associated services accessible at eliga88.cam.

3. Personal Data We Collect

eliga88 collects the following categories of Personal Data:

3.1 Identity and Contact Data

• Full legal name as it appears on your identity document.
• Date of birth (to verify you are aged 21 or above).
• Residential address, including postcode and city (e.g. Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam).
• Email address and, where provided, a contact telephone number.
• Government-issued identity document details (e.g. Malaysian MyKad NRIC number, passport number, or driving licence number) provided during KYC.

3.2 Financial and Transaction Data

• Payment method details associated with your Account, including e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay) and bank account references (Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX).
• Records of all deposits, withdrawals, wagers placed, and winnings received.
• Cryptocurrency wallet addresses where digital asset transactions (BTC, USDT) are involved.

3.3 Technical and Usage Data

• IP address, device type, browser type and version, and operating system.
• Session timestamps, pages visited, and features used on the Platform.
• Game history, wagering patterns, and session duration data.

3.4 Communication Data

• The content of messages, complaints, and enquiries submitted to customer support.
• Records of communications sent to you by eliga88, including account notifications and promotional communications where consented.

3.5 Verification Documents

• Copies or scans of identity documents and proof-of-address documents submitted during KYC.
• Selfie photographs submitted for identity verification purposes.

4. How We Collect Personal Data

eliga88 collects Personal Data through the following means:

1. 4.1 Directly from you — when you register an Account, complete KYC, make a deposit or withdrawal, contact support, or participate in promotions.
2. 4.2 Automatically — through cookies, server logs, and analytics tools when you browse or interact with the Platform.
3. 4.3 From third parties — including identity verification service providers, fraud prevention agencies, and payment processors, where necessary to verify your identity or comply with licensing obligations.

5. Purposes of Data Processing

We process your Personal Data for the following purposes:

6. Legal Basis for Processing

eliga88 processes Personal Data on the following legal bases:

1. 6.1 Contractual necessity — processing required to fulfil our obligations to you under the Terms & Conditions, including operating your Account, processing transactions, and delivering gaming services.
2. 6.2 Legal obligation — processing required to comply with applicable licensing conditions, anti-money laundering requirements, and age verification obligations under international law.
3. 6.3 Legitimate interests — processing carried out to detect and prevent fraud, ensure platform security, and monitor for responsible gambling indicators, where those interests are not overridden by your data protection rights.
4. 6.4 Consent — where we send you marketing or promotional communications, we do so only with your prior consent. You may withdraw consent at any time by contacting support.

7. Sharing of Personal Data

eliga88 does not sell your Personal Data to third parties. We may share your data with the following categories of recipient where strictly necessary:

• Identity verification providers — third-party KYC and age verification services used to confirm your identity and age as required by licensing conditions.
• Payment processors — financial institutions and payment service providers (including those facilitating transactions via DuitNow, FPX, Touch 'n Go eWallet, and other Malaysian payment methods) required to process your financial transactions.
• Fraud prevention and security agencies — organisations used to identify suspicious activity, prevent financial crime, and protect platform integrity.
• Technology and infrastructure providers — cloud hosting, data storage, and IT service providers who process data on our behalf under appropriate data processing agreements.
• Licensing and regulatory authorities — where disclosure is required under the terms of our international gaming licence or by order of a competent authority.
• Game software providers — to the limited extent necessary to deliver and settle games on the Platform.

All third-party Data Processors engaged by eliga88 are required to implement appropriate technical and organisational security measures and to process Personal Data only in accordance with our written instructions.

8. International Data Transfers

eliga88 operates internationally and your Personal Data may be transferred to, stored, or processed in countries outside Malaysia. Such transfers are made only where adequate protections are in place — either through the use of standard contractual clauses, binding corporate rules, or other recognised legal mechanisms that provide appropriate safeguards for the protection of your Personal Data.

By using the Platform, you acknowledge that your Personal Data may be transferred across international borders in connection with the services described in this Policy.

9. Data Retention

eliga88 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our international licensing obligations. In practice, this means:

• Account and identity data is retained for the duration of your Account plus a minimum of five (5) years following permanent Account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the relevant transaction.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Technical and usage data collected via cookies and analytics may be retained for shorter periods as specified in our cookie settings.

Upon the expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that renders it incapable of identifying any individual.

10. Cookies & Tracking Technologies

eliga88 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are as follows:

• Strictly necessary cookies — essential for the Platform to function, including session management, security tokens, and login state. These cannot be disabled.
• Performance and analytics cookies — used to collect anonymised data about how Users interact with the Platform, enabling us to identify technical issues and improve user experience.
• Functional cookies — used to remember your preferences, such as display settings and language selection.
• Targeting or preference cookies — used (with your consent) to deliver relevant promotional communications and to measure the effectiveness of marketing activity.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair Platform functionality. By continuing to use the Platform, you consent to the use of cookies as described in this section.

11. Data Security

eliga88 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest within our storage systems.
• Role-based access controls limiting access to Personal Data to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of our Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding Personal Data.

Notwithstanding these measures, no data transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect any unauthorised access to your Account.

12. User Rights

Subject to applicable law, you have the following rights in respect of your Personal Data held by eliga88:

1. 12.1 Right of access — you may request a copy of the Personal Data we hold about you.
2. 12.2 Right to rectification — you may request correction of inaccurate or incomplete Personal Data.
3. 12.3 Right to erasure — you may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
4. 12.4 Right to restriction — you may request that we restrict processing of your Personal Data in certain circumstances, for example while the accuracy of data is contested.
5. 12.5 Right to data portability — you may request that we provide your Personal Data in a structured, commonly used, and machine-readable format where technically feasible.
6. 12.6 Right to object — you may object to processing of your Personal Data where it is carried out on the basis of our legitimate interests, including profiling for direct marketing purposes.
7. 12.7 Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team using the contact details in Section 16. We will respond to all verified requests within a reasonable period and in accordance with applicable data protection law. We may need to verify your identity before fulfilling a request.

Please note that certain rights may be limited where eliga88 has a legal obligation or legitimate interest that overrides your request — for example, where retention is required for anti-money laundering compliance.

13. Minors and Age Verification

The Platform is strictly intended for individuals aged 21 years and above. eliga88 does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that Personal Data has been submitted by or on behalf of a person under 21, we will close the relevant Account, reverse transactions where possible, and securely delete the associated data.

Age verification is conducted as part of the KYC process. Users are required to submit valid government-issued identification confirming their date of birth before full Platform access and withdrawal functionality are enabled.

14. Third-Party Links

The Platform may contain references to or links pointing to third-party content or services. This Policy applies only to the eliga88 Platform. eliga88 is not responsible for the privacy practices of any third-party websites or services and encourages Users to review the privacy policies of any external sites they visit.

15. Amendments to This Policy

eliga88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered Users by email or through a Platform notification prior to the changes taking effect. The date at the top of this document reflects when the Policy was last updated.

Your continued use of the Platform following the publication of an amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to an amendment, please discontinue use of the Platform and contact support to close your Account.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our support team. We are available 24 hours a day, 7 days a week.

Email (plain text — not a clickable link): [email protected]

For data subject rights requests, please reference "Data Privacy Request" in your message and include your registered Account email address so we can verify your identity efficiently.